Frequently Asked Questions
What will I find here?
You'll find answers to many commonly asked questions when it comes to procuring web development services and how we operate.
Pricing & Payments
Q: How long do website plans last?
A: Our standard websites have a 6 month minimum commitment while our ecommerce platforms have no minimum commitment.
Q: Will I have to pay for the whole month if I cancel at the beginning of the month?
A: If you cancel before the 15th of the month, you don't have to pay for that month. If you cancel on or after the 15th, you have to pay for that month too if you are on the standard plan. Same applies to the ecommerce plan if you have the maintenance service add on.
Q: Can I cancel and return later?
A: Yes, but you will need to sign a new contract.
Q: What if I cancel before the first 6 months are over?
A: You will owe the cost of a full 6 months of maintenance minus the amount you've already paid. The cost depends on your selected plan. For example, if you're on the “Standard” plan and cancel after three full months, you'll still owe $450.
Q: What if I pay late?
A: Payments are billed to the 1st of each month. All work is rolled into the same invoice. A late fee of $50 is applied to payments that are not recieved within the first 7 days of the month. This charge appears on the next month's invoice. Repeated issues with payment may result in contract termination.
Q: How do I pay for my website?
A: We handle all business transactions through Stripe.
Q: What is the refund policy?
A: If we billed you directly for anything related to your website prior to deployment, we will refund you if you choose not to launch. This does not include hosting/domain registration fees as those belong to you. Once the website is live, we do not offer refunds as the work has been done.
Q: Does adding pages to my website increase the monthly cost?
A: No, you pay for new pages once on the next invoice and then the following invoice will return back to your baseline rate.
Websites & Services
Q: Can I switch plans (Standard to E-Commerce, E-Commerce to Standard)?
A: “Standard to E-Commerce” would entail expanding your website to include shopping cart functionality and other logic. You would need to sign a new contract but the development fee would be halved since most of the site would already be made. In total, for this upgrade you would pay: $1500 + $200 per additional page.
“E-Commerce to Standard” essentially just entails resetting your website back to its pre-upgrade state if you started on the standard plan, and downsizing the site to five pages if you started on E-Commerce. Since the work involved with simplifying a website is less intensive than expanding, we currently do not charge to downsize websites.
Q: Can I transfer a website I already have to you for management?
A: We will evaluate the design and offer you a free rebuild if you like your current design or do a redesign in addition to the rebuild if you prefer. Rebuilding is preferable to transferring in because it allows us to work within our own design philosophy instead of someone else's.
Q: Do I own my domain and hosting account?
A: Yes, you will own these from day one.
Q: Can I keep my website if I terminate the plan?
A: Ecommerce sites are yours as soon as they go on the internet. Standard websites need 6 months to mature and recieve updates. If you terminate prior to that we may pull the site.