You'll find answers to many commonly asked questions when it comes to procuring web development services and how we operate.
Q: How long do website subscriptions last?
A: After the website is deployed and has received support for 6 months, you have the option to cancel at any time.
Q: Will I have to pay for the whole month if I cancel at the beginning of the month?
A: If you cancel before the 15th of the month, you don't have to pay for that month. If you cancel on or after the 15th, you have to pay for that month too.
Q: Can I cancel and return later?
A: Yes, but you will need to sign a new contract.
Q: What if I cancel before the first 6 months are over?
A: You will owe the cost of a full 6 months of maintenance minus the amount you've already paid. The cost depends on your selected plan. For example, if you're on the “Standard” plan and cancel after three full months, you'll still owe $450.
Q: What if I pay late?
A: Maintenance payments are billed to the 1st of each month. A late fee of $50 is applied to payments that are not recieved within the first 7 days of the month. This charge appears on the next month's invoice. Repeated issues with payment may result in contract termination.
Q: How do I pay for my website?
A: We invoice for subscriptions through Stripe for secure payments. We do not take checks or money orders. Development fees are paid through ACH to cut down on fees.
Q: What is the refund policy?
A: Full refunds are available for any site that had a development fee associated with it prior to the site going live. Once the site is on the internet, refunds are not offered.
Q: Does adding pages to my website increase the monthly cost?
A: No, you pay for the extra pages once.
Q: Can I switch plans (Standard to E-Commerce, E-Commerce to Standard)?
A: “Standard to E-Commerce” would entail expanding your website to include shopping cart functionality and other logic. You would need to sign a new contract for the website but the development fee would be halved since most of the site would already be made. In total, for this upgrade you would pay: $1500 + $200 per new page.
“E-Commerce to Standard” essentially just entails resetting your website back to its pre-upgrade state if you started on the standard plan, and downsizing the site to five pages if you started on E-Commerce. Since the work involved with simplifying a website is less intensive than expanding, we currently do not charge to downsize websites.
Q: Can I transfer a website I already have to you for management?
A: We will evaluate the design and offer you a free rebuild if you like your current design or do a redesign if you prefer. Free of charge.
Q: Do I own my domain?
A: Yes, and if you ever cancel we will transfer it to you.
Q: How do you determine if a site is to be custom-coded vs using Wordpress?
A: Many factors including but not limited to complexity, desired features, your level of involvement with content, and willingness to learn new systems. There is no expectation that you learn systems with an FSF standard website.